Shipping Companies we use for shipping US Priority Mail, UPS for US orders.

When will my order be shipped? Your order will ship the next business day that you order the product. Please note that the shipping options you choose take effect on the day the item ships, not the day you order. For example, if you order an item on a Friday or a Saturday, the next business day (normally, with the exception of a Monday Holiday) would be Monday. If you pay for next day shipping, you should receive it by Tuesday.

In the case that the item was found to be out of stock at the warehouse we transmitted your order to, we will forward it to another warehouse as quickly as possible. This happens rarely, but due to fluctuating stock levels of popular products, we try to forward your order to the best warehouse to begin with. We cannot control delivery errors, especially if your address is not 100% complete, or there are problems with the carrier or weather conditions.

I didn't order this Please contact us. Our orders usually ship very quickly. If your order has shipped we suggest you refuse delivery and the order will be returned to us and your card credited

Someone used my credit card Please contact us. Our orders usually ship very quickly. If your order has shipped we suggest you refuse delivery and the order will be returned to us and your card credited

Changes to an order already placed Your order is received and authorized against your credit card immediately. It reaches the distributor overnight and is entered into their automated system upon receipt.

Due to the volume of orders received, it is not possible to interrupt the process to make a change to your order at this point. It has already been authorized against your card and may have begun the packing process and/or may have shipped.

We do not have a physical store to visit We are a web based business based out of the Houston, Tx. area and do not have any physical store fronts. We ship worldwide and have an extensive warehouse system to fulfill your order.

Out of stock items Our website is linked with inventory in the warehouse. Thus, items that are out of stock are automatically updated on the website as out of stock and cannot be ordered.

Occasionally items are ordered but go out of stock before they can be shipped. Fortunately we have multiple warehouses from which we use a backup and can still ship your order. If you order is shipped from multiple warehouses due to a back-order condition, you are not billed extra for shipping.

My credit card was charged but I have not received my order If a customer reports that their card has been charged when our records show it as a decline the customer MUST fax a copy of the charge showing on their debit or credit statement along with a note of explanation and invoice number to this fax number for review

Package has been tampered with Our boxes are sealed shut with plain brown packing tape. If you receive a package that looks like it has been opened and resealed with clear packing tape, this means your order has been tampered with while in possession of UPS. If you like, you can refuse delivery from UPS and then contact us for refund or exchange. You may accept the package as it might be fine, but if not, we can still help you, but please understand that problems with that order are probably the fault of UPS and not us. (This rule may not apply to items with a product number that starts with "cnv" as those are shipped from different locations that may or may not use brown packing tape)

Product shipped, but still hasn't arrived If you have your invoice number, you can track your order online.

By tracking online you can get your UPS or USPS tracking number. Contact UPS or US Mail with your tracking number to see if they have information on when your package will arrive.