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Our Return Policy If your item breaks or
is defective: All of our products are guaranteed for 30 days from time
of purchase. Upon return of the defective item, we will gladly send a replacement
or exchange, or issue you a gift card for the price of the product. Just call us
for a Return Authorization (RA) number and instructions on returning your item.
at (800) 658-9119 from 8am to 6pm PST.
If you are dissatisfied with an item: Most unopened items that
are still sealed in their original packaging may be returned for an exchange or
gift card within 30 days of receipt. We do not accept non-defective returns or exchanges
of items that have been opened.
Please note that pre-authorization is required for all returns and exchanges.
For a Return Authorization (RA) number, please call us toll-free at (800) 658-9119,
from 8am-6pm PST, Monday through Friday. Shipping charges will only be refunded
in cases where our error caused the return or the item is defective. Thank you.
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Important Info for Military Personnel Orders
are shipped via US Mail to all military addresses per military regulations. ***Priority
US Mail Shipping. Delivery within 1-3 weeks. $7*** We cannot ship via UPS.
Mail addressed to military post offices overseas is subject to certain conditions
or restrictions of mailing regarding content, preparation, and handling. Please
refer to the APO/FPO table and the RESTRICTIONS at the url:
Overseas Military Mail Table - Changes and Active APO/FPO Table Including Military
Mailing Restrictions
It outlines these conditions by APO/FPO ZIP Codes through the use of footnoted mailing
restrictions codes (see the Restrictions page following the table).
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ALL SALES ARE FINAL. When you receive your package, promptly check the items
to make sure the items are what you ordered. We will credit or exchange for DEFECTIVE
items only (or for any shipping errors made by us). Please return the
items in their original packaging within 30 days to the address on your packing
slip. Items returned without original packaging will NOT be refunded so please keep
all packaging for the 30 day return period. If you have further
questions or problems, please Contact Us.
If you do not follow all of the instructions on this page you may not be refunded
at all or may incur a 25% restocking fee.
Without prior approval Convergence does not reimburse for return shipping costs.
Those shipping costs should not exceed the cost you paid for shipping. If you need
a replacement immediately, call us, do not ship next day air and expect reimbursement
for that.
If you feel the item was not as advertised, please go back to the page where the
item is listed and make sure that you are correct. Then please email us with the
webpage address and let us know what the page said and what you found to be different.
We will refund you if the necessary information is missing, and we appreciate help
to improve our site.
If a product has clear and correct size measurements, then we will NOT allow a return
because of size. If the size is not listed on the page, we will accept a return
if you provide us with detailed accurate measurements that we can add to the site.
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